Terms & Conditions

Payment
We accept most major credit cards. Please give card number, security code, expiry date, issue number (Switch only) and the name and address of the cardholder.
Please make cheques payable to: A.W. Smith & Sons (Sundries) Ltd.
All orders paid by cheque will be despatched after the cheque has cleared.

Delivery Terms
We aim to ship all orders within 48hrs unless otherwise stated. Overnight Orders must be placed before 2:30pm to be received the following day. Orders taken after 2pm (GMT) on Friday will not be processed until Monday.

Special Instructions to leave goods in a safe place should customer not be available are down to the discression of the courier drive.

Carriage Rates
Standard carriage charge (2/3 day delivery, upto 20kg) is £9.00. Orders over £50 (Ex VAT) on the website Only will receive free standard carriage. Next day delivery is available on most products at an extra charge, please contact us for more information. For Scottish Highlands, Channel islands and Overseas, please e-mail our sales team.

Warranty
All new machines are covered by a 12 month warranty. This warranty does not cover consumable parts, day to day wear and tear or if the machine has been mis-used or damaged. Full terms and conditions are available on request.

All Machines marked with "1 year back to base guarantee" are subject to repair only. Cost of collections & re-deliveries will therefore be the responsibility of the consumer.

Returns
Standard goods can be returned within 7 days of delivery at customers' expense and a restocking fee of 20% will be made. Non standard goods cannot be returned.

Product Images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
A.W Smith & Sons (Sundries) Ltd attempt to be as accurate as possible. However, A.W Smith & Sons (Sundries) Ltd does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by A.W Smith & Sons (Sundries) Ltd is not as described, your sole remedy is to return it in unused condition.

Items Out Of Stock 
If for any reason, a product is out of stock our customer service team will contact you to inform you of the new delivery date and/or offer a suitable replacement.

Damages/Shortages
The company must be notified within 24 hours of receipt, otherwise no claim can be accepted. Goods should be examined on arrival, if boxes are damaged then the delivery note should be signed as such. Un-examined goods should be signed as un-examined on the delivery note.

Damaged goods cannot be credited or replaced if they have been used.

Special case rates available on some products. Please contact us for more information.

All prices are correct at time of press but may change without notice.
All prices are plus V.A.T. at the rate on day of invoice.